Front of House Leader: Guest-First Service & Ops

North Division Onion; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

North Division Onion is seeking a Front of the House Manager to oversee daily restaurant operations and ensure an exceptional guest experience. You will lead front-of-house staff, manage reservations, and coordinate with the kitchen to deliver timely service.

The role emphasizes staff development, adherence to service standards, and maintaining a welcoming dining environment. Evening/weekend availability is expected in a fast-paced setting.

Qualifications

• Prior management experience in a restaurant setting.
• Strong leadership and guest service focus.
• Proficient with POS systems and restaurant software.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Supervise front of house staff including servers, hosts, and bartenders.
• Ensure high standards of customer service and satisfaction.
• Manage reservations and seating to optimize guest flow.
• Train and mentor staff on service standards and restaurant policies.
• Handle customer inquiries, complaints, and feedback professionally.
• Maintain dining area cleanliness and organization.
• Collaborate with kitchen staff to ensure timely service.

Skills

Leadership

Team Management

Communication

Fast-paced Environment

F&B Service Standards

POS Systems

Problem Solving

Flexibility

Tools

POS Systems

Restaurant Management Software

Job description

North Division Onion is seeking a Front of the House Manager to oversee daily restaurant operations and ensure an exceptional guest experience. You will lead front-of-house staff, manage reservations, and coordinate with the kitchen to deliver timely service.

The role emphasizes staff development, adherence to service standards, and maintaining a welcoming dining environment. Evening/weekend availability is expected in a fast-paced setting.