Front of House Leader - Guest Experience & Team Growth

Chick-fil-A; Memphis (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive leadership pay

401(k) with up to 4% employer match

Scholarship opportunities

Free meals during eligible shifts

Sundays off

Job summary

Chick-fil-A Austin Peay is seeking a Front of House Team Leader to engage, coach, and develop Team Members while delivering an exceptional guest experience. This hands-on leadership role requires guiding daily operations across dining room, front counter, mobile order, and drive-thru with a focus on hospitality and quality.

You'll mentor team members, maintain Chick-fil-A standards, monitor service speed and accuracy, and handle guest concerns with respect.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Previous leadership experience required.
• Available to work days, nights, and weekends.
• Available to work at least 35 hours per week.
• Available to work up to four Saturdays per month.
• Able to complete all required leadership-development assignments.
• Able to learn restaurant systems, back-office procedures, and computer applications.
• Able to stand for extended periods and work inside and outside.
• Able to work in varying weather conditions when supporting drive-thru operations.

Responsibilities

• Lead and develop Front of House Team Members during shifts.
• Coach Team Members and provide timely feedback.
• Maintain Chick-fil-A standards and guest hospitality.
• Open or close the restaurant in absence of a manager.
• Monitor service speed, order accuracy, and cleanliness.
• Handle guest concerns using the HEARD model and restore trust.
• Lead dining room, front counter, mobile-order, and drive-thru operations.
• Ensure cash-handling and register procedures are followed.

Skills

Leadership experience

Guest experience

Education

High school diploma or equivalent

Job description

Front of House Team Leader — Austin Peay

At Chick-fil-A Austin Peay, a Front of House Team Leader’s primary responsibility is to engage, support, and develop people while leading an excellent guest experience.

Team Leaders supervise Front of House operations during assigned shifts, coach Team Members, maintain Chick-fil-A standards, and ensure guests receive fast, accurate, and genuinely hospitable service. Qualified Team Leaders may also be responsible for opening or closing the restaurant in the absence of a manager.

This is a hands-on leadership position. Team Leaders work alongside the team, set the pace, solve problems, and accept responsibility for the results of the areas they lead.

What You’ll Do

Lead and Develop People

• Bring the Operator’s vision to life during every shift
• Engage, coach, and develop Front of House Team Members
• Set clear expectations and provide timely, respectful feedback
• Recognize strong performance and address performance concerns
• Model and coach Chick-fil-A’s CORE 4 and Second Mile Service behaviors
• Assist with initial training, recertification, and ongoing development
• Help Team Members anticipate guest and operational needs
• Build positive relationships with Team Members and fellow leaders
• Create an environment where people feel respected, supported, and accountable
• Help identify and resolve communication or teamwork breakdowns

Lead Front of House Operations

• Accept responsibility for the people, operations, and results within your assigned area
• Position Team Members effectively and adjust deployment as business needs change
• Monitor staffing and labor to support operational excellence and responsible financial performance
• Lead dining room, front counter, mobile-order, and drive-thru operations
• Ensure service is fast, accurate, attentive, and welcoming
• Monitor order accuracy, speed of service, cleanliness, and guest satisfaction
• Anticipate operational needs and respond before they become larger problems
• Handle guest concerns using the HEARD model and work to restore trust
• Ensure cash-handling and register procedures are followed
• Maintain a clean, organized, safe, and inviting restaurant
• Ensure daily and weekly cleaning responsibilities are completed to standard
• Complete required operational and food-safety assessments
• Monitor the building and grounds at the beginning and end of assigned shifts
• Follow and enforce Chick-fil-A Austin Peay policies and operational procedures
• Leave the restaurant, team, and shift better than you found them

Communicate and Take Ownership

• Communicate clearly with Team Members, fellow Team Leaders, Directors, and the Operator
• Share important information accurately and promptly
• Follow up consistently on assignments and commitments
• Understand the restaurant’s current vision, goals, and priorities
• Track and report progress within assigned areas of responsibility
• Make timely decisions based on what is best for the guest, team, and business
• Take responsibility for decisions, results, and mistakes
• Address disagreements privately, professionally, and promptly
• Present ideas and concerns respectfully and constructively
• Protect and strengthen the Chick-fil-A brand

What Success Looks Like

A successful Front of House Team Leader is:

• Warm, professional, mature, and dependable
• Humble, confident, and willing to serve alongside the team
• Comfortable providing both encouragement and correction
• Able to receive positive and constructive feedback
• Organized and consistent with follow-up
• Able to prioritize responsibilities in a fast-paced environment
• Calm and solution-focused when challenges arise
• Willing to share credit and celebrate the success of others
• Committed to doing what is right, even when it is difficult
• Enthusiastic about Chick-fil-A Austin Peay’s mission, vision, and standards

Leadership Development

Team Leaders are mentored by a Director and participate in an intentional leadership-development process. This includes:

• Completing assigned leadership-development work
• Participating in weekly leadership meetings
• Receiving regular coaching and feedback
• Developing written, verbal, and electronic communication skills
• Improving organization, follow-up, decision-making, and problem-solving
• Learning opening, closing, cash-management, back-office, and restaurant-management procedures

Based on performance, strengths, and interests, a Team Leader may be selected to support a Director in a specific area of ownership. These assignments provide additional experience and preparation for future advancement.

Requirements

• Must be at least 18 years old
• High school diploma or equivalent required
• Previous leadership experience required
• Available to work days, nights, and weekends
• Available to work at least 35 hours per week
• Available to work up to four Saturdays per month
• Able to complete all required leadership-development assignments
• Able to learn restaurant systems, back-office procedures, and computer applications
• Able to stand for extended periods and work inside and outside
• Able to work in varying weather conditions when supporting drive-thru operations

Benefits

Eligible Team Leaders may receive:

• Competitive leadership pay
• Annual pay review and raise opportunities for eligible full-time employees
• Employer healthcare contributions
• Comprehensive insurance options
• Paid time off for eligible full-time employees: 40 hours, increasing up to 120 hours
• 401(k) with up to a 4% employer match
• Scholarship opportunities
• Leadership training and advancement opportunities
• Flexible scheduling within restaurant guidelines
• Free meals during eligible shifts
• Sundays off

**Must meet plan eligibility requirements.

*Raises and overtime are at the sole discretion of the Operator and are dependent on business performance, employee performance and program eligibility. Requirements and are subject to change without notice.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.