Team Leader (Full-time Position)

Chick-fil-A; Biloxi (MS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Scholarship opportunities

Education Assistance Program

Competitive pay

Paid time off

Health insurance

Job summary

Chick-fil-A Biloxi is seeking a Team Leader who demonstrates our core values and servant leadership. You will support senior leadership in daily operations, coach team members, and ensure exceptional service in a fast-paced setting.

Ideal candidates have leadership experience, strong communication, and a commitment to customer satisfaction. This role offers growth opportunities within a supportive, family-friendly culture and requires availability Monday through Saturday with Sundays off.

Qualifications

• Must be at least 18 years old.
• Pass ServSafe Food Manager course is required.
• Previous leadership experience is required.
• Strong people skills with a focus on superior customer service.
• Ability to work in a fast-paced environment.
• Reliable transportation.

Responsibilities

• Supervise assigned stations and may open or close the restaurant.
• Support senior leadership in executing daily operations.
• Coach and develop team members.
• Enforce company policies and procedures and ensure safety standards.
• Maintain cleanliness and ambiance of dining areas and facilities.
• Lead shifts and model expected behaviors for the team.

Skills

Leadership experience

Customer service

Communication skills

Teamwork

ServSafe Certification

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture, and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Leaders are responsible for supervising assigned stations throughout the shift and may be assigned to open or close the restaurant, following established opening and closing procedures. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning firsthand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Education Assistance Program
• Competitive pay
• Paid time off
• Health insurance, Dental insurance, Vision insurance, Life insurance, and Disability insurance
• Employee discounts
• Employee Assistance Program
• 24/7 Healthcare access
• Paid training
• Emotional Well-Being Resources
• Growth Opportunities

Team Leader Responsibilities include but not limited to:

• Strictly adhering to all Company policies and procedures.
• Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
• Monitor dining room, restroom, parking lot, and overall facility cleanliness.
• Offer immediate and respectful response to guests'number needs; consults with management regarding complex issues.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Collaborating with other team members and leaders
• Identifying potential leaders
• Placing the right people in the right positions with the right amount of people
• Open and/or close lead shifts, key holder
• Execute proper security and cash handling and control procedures
• Holds cashiers accountable for adhering to policies and procedures
• Excellent communication skills, both written and spoken
• Performing any of the tasks above as needed throughout the shift

Qualifications and Requirements:

• Must be at least 18 years old at the date of hire.
• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Passing the ServSafe Food Manager course is required
• Previous leadership experience is required

Availability Requirements & Expectations:

• Be available throughout the week, Monday - Saturday, with occasional Sundays (trainings, cleanings, meetings, etc)
• Availability must include at least 3 nights a week (Monday - Saturday)
• Working 6 to 12 hours/shift to help accommodate shifts, meetings, and the needs of the business.
• Expected to work at least 3 Saturdays per month
• Work week of 4 to 5 days/week for a minimum of 32 hours/week. (Any overtime hours will be based on the needs of the restaurant)
• Holidays are required (closed on Thanksgiving and Christmas)

Most Chick-fil-A® restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.