Front of House Team Leader

Chick-fil-A; Okemos (MI); On-site; USD 19,000 - 34,000; Full time

Benefits offered by this job

Free meal

Free 24/7 virtual healthcare

Flexible scheduling

Closed on Sundays

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Michigan is seeking a Front of House Team Leader to drive daily goals, coach staff, and ensure an exceptional guest experience. Candidates should have at least 2 years of restaurant leadership and be able to manage 24–40 hours per week.

You will oversee Front of House operations, maintain standards, and develop team members through feedback and training in a fast-paced, people-focused environment.

Qualifications

• 2 years of prior restaurant leadership experience.
• Proven coaching and team development abilities.
• Strong customer service mindset and communicatio n skills.
• Ability to multitask and maintain composure in a fast-paced environment.

Responsibilities

• Lead the Front of House area by setting daily goals and clear expectations, coaching the team to drive accountability.
• Optimize Front of House workflow and resolve bottlenecks for smooth operations.
• Own Front of House standards including cleanliness, stocking, food safety, and checklists.
• Coach for quality and consistency in food preparation, portioning, and service.
• Develop team members through real-time feedback and recognition.

Skills

Restaurant leadership

Coaching

Customer service

Interpersonal skills

Multitasking

Job description

This is a leadership position that requires at least 2 years of prior restaurant leadership experience.

This position requires candidates to be able to work between 24-40 hours per week.

At Chick-fil-A, the Front of House Team Leader role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Front of House Team Leaders gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Front of House Team Leader Responsibilities:

• Lead the Front of House area by setting daily goals, communicating clear expectations, and providing ongoing coaching to drive accountability and continuous improvement within the team.
• Optimize workflow within the Front of House by identifying and resolving bottlenecks, adjusting team positioning based on business volume, and ensuring efficient operations throughout the shift.
• Own the operational standards of the Front of House by maintaining cleanliness, stocking, food safety compliance, and verifying accurate completion of checklists and assigned tasks.
• Coach for quality and consistency by reinforcing proper food preparation, portioning, and service standards to deliver an exceptional guest experience while minimizing waste.
• Develop team members through real-time feedback, recognition, and coaching that builds confidence, improves performance, and supports continuous growth.

Our Benefits Include:

• Free meal
• Free 24/7 virtual healthcare
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Qualifications and Requirements:

• 2 years of prior restaurant leadership experience
• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 50 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.