Chick-fil-A Front of House Team Leader

Chick-fil-A; Folsom (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in the United States is seeking a Team Leader who embodies our core values, serves with a servant’s heart, and motivates others. You will support senior leadership in daily operations and drive team accountability for service quality and efficiency.

The role focuses on task completion to keep the restaurant running smoothly, while coaching and developing team members to uphold Chick-fil-A standards and culture.

Qualifications

• Smile, positive attitude and welcoming demeanor.
• Eye contact and effective communication with guests.
• Enthusiastic speaking and engaging guests.
• Strong customer service mindset and ability to connect with people.

Responsibilities

• Learn and coach Chick-fil-A Pathway requirements.
• Develop and coach team members.
• Participate in day-to-day restaurant management in a high-volume setting.
• Drive team to meet customer service, speed, quality, safety and profitability metrics.
• Respond promptly to guest needs with respect.
• Assist in training new hires and set shift tone.
• Be a friendly, encouraging team player.
• Open/close shifts and act as key holder.
• Cash handling and daily receipts.

Skills

Smile

Eye Contact

Enthusiastic Speaking

Guest Connection

Reliable Transportation

Fast-paced Work

Lift 50 lbs

People Skills

Customer Service

Team Member Issues

Team Ownership

Shift Lead Experience Preferred

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Learn, follow and coach the Chick-fil-A Pathway requirements
• Consistently and deliberately develop our team
• Participating operationally in day-to-day management in high-volume, fast‑paced Restaurant
• Drive the team to meet metrics for customer service, speed, accuracy, quality, safety and profitability
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Cash management, Count drawers and finalize daily receipts
• Manage drive‑thru, third‑party, catering, dining room and front‑counter operations, ensuring food safety/food quality and cleanliness standards are all exceeded
• Confirming that Dining Room, Restrooms, Lobby, exterior of restaurant and Play area are checked throughout the day and are of the highest cleanliness standard
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Ability to lift 50 pounds
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.