Front-of-House Leader: Guest Experience & Team Growth

34-Park-Restaurant; Andover (MA); On-site; USD 42,000 - 66,000; Full time

Job summary

34 Park in Andover is seeking an enthusiastic Assistant Restaurant Manager to join our leadership team. This hands-on role focuses on front-of-house leadership, guest experience, and team development to deliver polished, high‑level service.

You will work closely with the General Manager to guide daily operations, coach the team, and maintain standards across service, safety, and hospitality. If you love hospitality and embrace learning, this is a great path to grow into a stronger restaurant

Qualifications

• Restaurant or hospitality experience is strongly preferred.
• Previous management experience is valuable, but leadership potential is also considered.

Responsibilities

• Assist the General Manager with daily front-of-house restaurant operations.
• Lead servers, bartenders, hosts, food runners, bussers, and other front-of-house team members.
• Maintain an active and visible management presence throughout service.
• Create a welcoming environment and build genuine relationships with guests.
• Recognize regular guests while helping develop new relationships and guest loyalty.
• Monitor reservations, seating, table turns, dining room flow, bar activity, and overall quality of service.
• Work closely with the culinary team to ensure strong communication between the front and back of house.
• Coach and develop employees while reinforcing restaurant standards.
• Assist with training and onboarding new team members.
• Lead by example and step in wherever necessary during service.
• Professionally handle guest concerns and service recovery.
• Assist with opening and closing procedures.
• Maintain restaurant cleanliness, organization, presentation, and safety standards.
• Learn and support scheduling, labor management, inventory, cost awareness, and other restaurant operational responsibilities.
• Learn and utilize restaurant technology, including POS, reservations, scheduling, and operational systems.
• Help maintain a positive workplace culture based on hospitality, teamwork, professionalism, communication, and accountability.
• Take initiative in identifying opportunities to improve the guest experience and restaurant operation.

Skills

Front-of-house leadership

Guest experience

Team development

Service execution

Communication

Coaching

Training and onboarding

Tools

POS systems

Reservations software

Scheduling software

Job description

34 Park in Andover is seeking an enthusiastic Assistant Restaurant Manager to join our leadership team. This hands-on role focuses on front-of-house leadership, guest experience, and team development to deliver polished, high‑level service.

You will work closely with the General Manager to guide daily operations, coach the team, and maintain standards across service, safety, and hospitality. If you love hospitality and embrace learning, this is a great path to grow into a stronger restaurant