Front of House Leader — Guest Experience & Career Growth

Roost; Tyler (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Career growth

Meal discounts

Positive team environment

Job summary

Roost in Tyler, TX is seeking a Front of House Captain who will lead by example, ensuring guests receive exceptional service while supporting the success of the team. You’ll oversee daily front-of-house operations, coach Team Members, and help create a welcoming, organized restaurant environment.

Working with the management team, you’ll maintain service standards, resolve guest concerns, and ensure shifts run smoothly in a fast-paced setting.

Qualifications

• Experience leading front-of-house teams in a fast-paced restaurant.
• Strong customer service and guest-relations skills.
• Excellent communication and coaching abilities.
• Ability to manage cash handling and POS operations.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Lead and support front-of-house team members through every shift.
• Deliver prompt, friendly, and attentive service to guests.
• Coach, motivate, and develop staff while modeling leadership.
• Assist with opening/closing procedures and daily checklists.
• Oversee cash handling, drawer accountability, and shift reconciliation.
• Support training and onboarding of new team members.
• Maintain dining room cleanliness, organization, and guest experience.
• Communicate with kitchen and FOH teams to ensure smooth service.
• Ensure adherence to food safety, sanitation, and policy standards.
• Open availability including evenings, weekends, and holidays.

Skills

Front-of-House Leadership

Customer Service

Team Coaching

Cash Handling

POS Operations

Tools

POS System

Job description

Roost in Tyler, TX is seeking a Front of House Captain who will lead by example, ensuring guests receive exceptional service while supporting the success of the team. You’ll oversee daily front-of-house operations, coach Team Members, and help create a welcoming, organized restaurant environment.

Working with the management team, you’ll maintain service standards, resolve guest concerns, and ensure shifts run smoothly in a fast-paced setting.