Front of House Captain

Roost; Tyler (TX); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid training

Career growth

Meal discounts

Positive team environment

Résumé du poste

Roost in Tyler, TX is seeking a Front of House Captain who will lead by example, ensuring guests receive exceptional service while supporting the success of the team. You’ll oversee daily front-of-house operations, coach Team Members, and help create a welcoming, organized restaurant environment.

Working with the management team, you’ll maintain service standards, resolve guest concerns, and ensure shifts run smoothly in a fast-paced setting.

Qualifications

• Experience leading front-of-house teams in a fast-paced restaurant.
• Strong customer service and guest-relations skills.
• Excellent communication and coaching abilities.
• Ability to manage cash handling and POS operations.
• Availability to work evenings, weekends, and holidays.

Responsabilités

• Lead and support front-of-house team members through every shift.
• Deliver prompt, friendly, and attentive service to guests.
• Coach, motivate, and develop staff while modeling leadership.
• Assist with opening/closing procedures and daily checklists.
• Oversee cash handling, drawer accountability, and shift reconciliation.
• Support training and onboarding of new team members.
• Maintain dining room cleanliness, organization, and guest experience.
• Communicate with kitchen and FOH teams to ensure smooth service.
• Ensure adherence to food safety, sanitation, and policy standards.
• Open availability including evenings, weekends, and holidays.

Connaissances

Front-of-House Leadership

Customer Service

Team Coaching

Cash Handling

POS Operations

Outils

POS System

Description du poste

At Roost, hospitality is at the heart of everything we do. As a Front of House Captain, you’ll lead by example, ensuring every guest receives exceptional service while supporting the success of your team. You’ll oversee daily front-of-house operations, coach Team Members, and help create a welcoming, organized, and efficient restaurant environment.

Working alongside the management team, you’ll be responsible for maintaining service standards, supporting Team Members, resolving guest concerns, and ensuring every shift runs smoothly. This role is ideal for someone who is passionate about hospitality, enjoys leading others, and thrives in a fast-paced environment.

Responsibilities

• Lead and support the front-of-house Team Members throughout each shift.

• Deliver exceptional hospitality by ensuring every guest receives prompt, friendly, and attentive service.

• Coach, motivate, and develop Team Members while leading by example.

• Assist with opening and closing procedures, including securing the restaurant and completing required checklists.

• Oversee cash handling procedures, drawer accountability, and shift reconciliation.

• Support training and onboarding of new Team Members.

• Monitor dining room cleanliness, organization, and overall guest experience.

• Address guest concerns professionally and resolve issues with a hospitality-first mindset.

• Communicate effectively with the kitchen and front-of-house teams to maintain smooth service.

• Ensure Team Members follow company policies, food safety, sanitation, and operational standards.

• Support Managers with shift execution, staffing, and daily operational priorities.

• Previous restaurant leadership experience is preferred.

• Strong leadership, coaching, and communication skills.

• Passion for hospitality and creating exceptional guest experiences.

• Ability to remain organized and make sound decisions in a fast-paced environment.

• Experience handling cash and operating a point-of-sale (POS) system.

• Dependable, professional, and able to lead by example.

• Open availability, including evenings, weekends, and holidays.

• Ability to stand for extended periods and lift up to 25 pounds.

• Competitive pay

• Paid training

• Opportunities for career growth and advancement

• Team Member meal discounts

• A positive, team-oriented work environment