Front of House Captain

Roost; Kentucky; On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic restaurant chain in Kentucky is seeking a Team Lead Front of House to oversee operations and ensure outstanding guest experiences. The ideal candidate has strong leadership skills, previous supervisory experience, and a passion for hospitality. This role involves training team members, monitoring service flow, and managing customer inquiries. A fast-paced restaurant environment requires the ability to prioritize tasks effectively and deliver exceptional service.

Qualifications

• Previous experience in a supervisory or leadership role in the restaurant industry is preferred.
• Genuine desire to delight guests in a fast-paced restaurant environment.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Lead, mentor, and train front-of-house team members to provide exceptional guest service.
• Monitor dining area and service flow, ensuring high standards of cleanliness, organization, and efficiency.
• Handle customer inquiries and resolve any issues or complaints in a professional manner.
• Collaborate with kitchen team members to ensure timely service and quality food delivery.

Skills

Exceptional guest service skills

Strong leadership skills

Excellent communication skills

Problem-solving ability

Job description

Roost Chicken Salad & Deli is on the lookout for a dedicated and dynamic Team Lead Front of House to join us as we open our newest Roost location in Tyler, TX! As a vital member of our leadership team, you will oversee the front-of-house operations, ensuring that every guest receives an outstanding experience from the moment they enter until they leave. Your role will involve leading and mentoring our front-of-house team members, promoting an engaging and collaborative atmosphere that reflects our core values of exceptional hospitality and teamwork. You will be responsible for training new team members, maintaining high service standards, and effectively managing shift operations to meet the needs of our guests and enhance business performance. A strong focus on customer service, along with an ability to problem-solve and motivate team members, is essential for this position. If you have a passion for hospitality and are eager to contribute to creating unforgettable dining experiences, we want you on our team!

Responsibilities

• Lead, mentor, and train front-of-house team members to provide exceptional guest service.
• Monitor dining area and service flow, ensuring high standards of cleanliness, organization, and efficiency.
• Assist in managing reservations and seating arrangements to optimize the guest experience.
• Handle customer inquiries and resolve any issues or complaints in a professional manner.
• Collaborate with kitchen team members to ensure timely service and quality food delivery.
• Provide support for onboarding and training of new team members.

• Must possess and display a genuine desire to delight guests in a fast-paced restaurant environment.
• Exceptional guest service skills and a proactive approach to guest satisfaction.
• Previous experience in a supervisory or leadership role in the restaurant industry is preferred.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of restaurant service standards and best practices.
• Availability to work full-time hours, including evenings, weekends, and holidays.