Front of House Lead Supervisor

Massanutten Resort; McGaheysville (VA); Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

Massanutten Resort in Virginia is seeking a Front of House Lead Supervisor to help keep dining operations running smoothly. You’ll support opening and closing setup and breakdown, energize the floor during service, and act as a guest experience champion who resolves escalated concerns and turns moments into memorable wins.

As a friendly resort ambassador, you’ll share information about on-site offerings and nearby attractions, promote a clean, safe, and well-run environment, and encourage

Qualifications

• Excellent written and verbal communication skills required.
• Strong attention to detail and organizational skills are essential.
• Excellent customer service skills to enhance guest experience.
• Experience with computer tools including Word, Excel, Outlook and databases.
• Understanding of ABC regulations relevant to food service.
• Previous food and beverage experience preferred.
• Must be at least 21 years old.

Responsabilités

• Oversee opening and closing of the restaurant.
• Place orders as needed to support daily operations.
• Assist with daily cooking, serving and dishwashing tasks.
• Oversee stock handling and proper alcohol storage.
• Assist with monthly inventory control.
• Ensure meal quality aligns with menu guidelines and sanitation standards.
• Other duties as assigned by management.

Connaissances

Excellent written and verbal comms

Strong attention to detail

Organizational skills

Excellent customer service

Computer skills (Word, Excel, Outlook,

Database applications

Understanding ABC regulations

Previous food & beverage experience

Must be at least 21

Outils

Microsoft Word

Excel

Outlook

Database applications

Description du poste

Massanutten Resort

Front of House Lead Supervisor - What You’ll Do

Be a key part of the leadership team that keeps the front-of-house running smoothly and guests coming back for more. You’ll jump in to support daily service, assist with opening and closing set‑up and breakdown, and help keep the floor energized and organized during service. You’ll shine as a guest experience champion by confidently resolving escalated concerns and turning moments into memorable wins. As a friendly resort ambassador, you’ll share helpful information about on‑site offerings and nearby attractions. You’ll also help set the standard for excellence by actively promoting a safe, clean, and well‑run environment and encouraging your teammates to do the same.

Required

• Excellent written and verbal communication skills
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Excellent customer service skills
• Computer skills (including Microsoft Word, Excel, Outlook, and general database applications)
• Understanding of ABC regulations
• Previous food and beverage experience
• Must be at least 21

Preferred

• Serve safe certification
• Previous food and beverage management experience

Typical Schedule

Days

Full availability required, including mornings, nights, weekends, and holidays

Hours

Varied hours depending on hours of operation and business demands

Core Responsibilities

• Oversee opening and closing of restaurant
• Place orders as needed
• Assist with daily operations of cooking, serving, and dishwashing
• Oversee/participate in putting away stock, including alcohol, in the correct manner
• Assist and oversee monthly inventory
• Coordinate and oversee meal quality within guidelines of menu, dietary requirements, and the standards of appearance, taste, temperature, and sanitation served to guests
• Other duties as assigned by management

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.