Guest Experience Lead - Front of House

Massanutten Resort; McGaheysville (VA); Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

Massanutten Resort in Virginia is seeking a Front of House Lead Supervisor to help keep dining operations running smoothly. You’ll support opening and closing setup and breakdown, energize the floor during service, and act as a guest experience champion who resolves escalated concerns and turns moments into memorable wins.

As a friendly resort ambassador, you’ll share information about on-site offerings and nearby attractions, promote a clean, safe, and well-run environment, and encourage

Qualifications

• Excellent written and verbal communication skills required.
• Strong attention to detail and organizational skills are essential.
• Excellent customer service skills to enhance guest experience.
• Experience with computer tools including Word, Excel, Outlook and databases.
• Understanding of ABC regulations relevant to food service.
• Previous food and beverage experience preferred.
• Must be at least 21 years old.

Responsabilités

• Oversee opening and closing of the restaurant.
• Place orders as needed to support daily operations.
• Assist with daily cooking, serving and dishwashing tasks.
• Oversee stock handling and proper alcohol storage.
• Assist with monthly inventory control.
• Ensure meal quality aligns with menu guidelines and sanitation standards.
• Other duties as assigned by management.

Connaissances

Excellent written and verbal comms

Strong attention to detail

Organizational skills

Excellent customer service

Computer skills (Word, Excel, Outlook,

Database applications

Understanding ABC regulations

Previous food & beverage experience

Must be at least 21

Outils

Microsoft Word

Excel

Outlook

Database applications

Description du poste

Massanutten Resort in Virginia is seeking a Front of House Lead Supervisor to help keep dining operations running smoothly. You’ll support opening and closing setup and breakdown, energize the floor during service, and act as a guest experience champion who resolves escalated concerns and turns moments into memorable wins.

As a friendly resort ambassador, you’ll share information about on-site offerings and nearby attractions, promote a clean, safe, and well-run environment, and encourage