Front Desk Assistant Manager

Massanutten Resort; McGaheysville (VA); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Massanutten Resort in McGaheysville, VA is seeking a Front Desk Assistant Manager who will coach, train, and develop the Front Desk team while working with senior management to cultivate service excellence. The role emphasizes improving interdepartmental communication and using data insights to drive performance improvements and guest satisfaction.

The ideal candidate will lead onboarding, oversee performance analytics, and contribute to Massanutten Resort’s quality initiatives with attention to

Qualifications

• Prior guest relations and training experience.
• Excellent communication and customer service skills.
• 3+ years’ experience in hospitality and/or related field.
• Valid driver's license and approved DMV record.
• Must be at least 18.

Responsabilités

• Support Front Desk daily operations
• Develop and manage growth initiatives for employees
• Oversee team performance analysis
• Analyze data & performance trends to support process improvement
• Lead onboarding cycle for department
• Serve as a leader in the Hospitality Operations division
• Other duties as assigned by management

Connaissances

Guest relations

Communication

Customer service

Driver's license

Age 18+

Outils

CRM

PMS systems

Microsoft Office Suite

BI tools

Description du poste

Massanutten Resort
McGaheysville, VA 22840, USA

• Salary : $45,000 USD per year
• Full-Time
• Requisition #: FRONT004132

Description

Job Summary

The Front Desk Assistant Manager serves as a leader in coaching, training, and developing the Front Desk team. As a representative of Resort leadership, the Assistant Manager works closely with senior management to cultivate and maintain a work culture of service excellence. As a service leader, the Assistant Manager works to strengthen interdepartmental communication to optimize the timetable for resolution of guest concerns. Additionally, the Assistant Manager leverages data findings to identify and monitor performance trends and drive process improvement efforts. As a strong contributor to Massanutten Resort’s quality efforts, the ability to guide professional growth and navigate large scale issues with attention to detail is essential in this role. Ideal candidates possess a friendly disposition with a desire to serve and lead others.

Required

• Prior guest relations and training experience
• Excellent communication and customer service skills
• 3+ years’ experience in hospitality and/or related field
• Valid driver's license and approved DMV record
• Must be at least 18

Preferred

• Guest relations/hospitality leadership experience
• Prior experience with CRM and PMS systems
• Prior college coursework
• Knowledge of Microsoft Office Suite and BI products

Typical Schedule

Days:

Hours:

• Varies, including evenings

Compensation

Core Responsibilities

• Support Front Desk daily operations
• Develop and manage growth initiatives for employees
• Oversee team performance analysis
• Analyze data & performance trends to support process improvement
• Lead onboarding cycle for department
• Serve as a leader in the Hospitality Operations division
• Other duties as assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.