Front of House Lead — Guest Experience & Operations

Drive Shack; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Drive Shack is seeking a Team Lead to ensure top-quality hospitality and to support daily operations across the Front of House. The role focuses on creating a welcoming atmosphere with strong leadership, safety compliance, and guest satisfaction in a high-energy bar environment.

You will supervise shifts, train staff, and coordinate communication between guests and the management team to deliver efficient service and maintain quality standards.

Qualifications

• Previous supervisory experience preferred.
• Strong communication skills and comfort working with staff at all levels.
• Ability to work in a fast-paced environment with stamina and mobility.
• Familiarity with safety, sanitation standards, and industry best practices.

Responsibilities

• Ensure proper daily operations of the bar including product control, guest engagement, cleanliness, health and hygiene, and quality control.
• Build strong rapport with Drive Shack’s guests and promote prompt, courteous, and efficient service.
• Organize and supervise shifts.
• Assist in daily staff formation, as well as training and ongoing development.
• Ensure work is carried out in ways that minimize risks to health and safety of both employees and guests, and maintain compliance with sanitation and safety regulations.
• Facilitate communication between guests, bar staff, supervisors, and managers.
• Be responsive to all guest requests and concerns.
• Maintain safety, health, and environmental policies and procedures.
• Perform other duties as requested by management.
• Participate in additional projects assigned to support broader company initiatives.

Skills

Supervisory experience

Communication skills

Stamina

Mobility

Job description

Drive Shack is seeking a Team Lead to ensure top-quality hospitality and to support daily operations across the Front of House. The role focuses on creating a welcoming atmosphere with strong leadership, safety compliance, and guest satisfaction in a high-energy bar environment.

You will supervise shifts, train staff, and coordinate communication between guests and the management team to deliver efficient service and maintain quality standards.