FOH Team Lead

Drive-Shack-Holdings-LL; Raleigh (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Drive Shack is seeking a Team Lead to ensure top-quality hospitality and support a front-of-house team in daily operations. You will foster a positive, collaborative atmosphere and help maintain guest satisfaction in a fast-paced venue.

Key duties include supervising shifts, training staff, enforcing safety standards, and coordinating communication across guests and management to deliver efficient service.

Qualifications

• Experience supervising front-of-house staff preferred.
• Knowledge of safety and sanitation standards.
• Ability to train and develop staff.

Responsibilities

• Ensure proper daily operations of the bar including product control, guest engagement, cleanliness, health and hygiene, and quality control.
• Build strong rapport with guests and promote prompt, courteous, and efficient service.
• Organize and supervise shifts.
• Assist in daily staff formation, as well as training and ongoing development.
• Ensure work is carried out with safety and sanitation compliance.
• Facilitate communication between guests, bar staff, supervisors, and managers.
• Respond to guest requests and concerns.
• Maintain safety, health, and environmental policies and procedures.
• Perform other duties as requested by management.
• Participate in additional projects assigned to support broader company initiatives.

Skills

Fast-paced environment

Stamina and mobility

Strong communication skills

Leadership or supervisory experience

Flexibility to work days/nights/week-?

Job description

ABOUT DRIVE SHACK

Drive Shack is a modern entertainment destination that blends the energy of nightlife with the fun of tech-driven golf games. We’re all about creating spaces where guests can relax, connect, and make lasting memories.

With interactive golf experiences, chef-inspired food, and craft cocktails, we offer something for everyone from casual nights out to birthdays and corporate events. At Drive Shack, great food, good vibes, and friendly competition come together for an unforgettable time.

Job Purpose

The role of a Team Lead is to ensure top-quality hospitality is delivered to our guests while supporting the team throughout daily operations. This position helps create and maintain an inviting atmosphere built on positivity, support, shared knowledge, and effective communication.

Supervisory Responsibilities

No direct reports. However, this role will assist in supervising the Front of House management team.

Responsibilities

• Ensure proper daily operations of the bar including but not limited to product control, guest engagement, cleanliness, health and hygiene, and quality control.
• Build strong rapport with Drive Shack’s guests and promote prompt, courteous, and efficient service.
• Organize and supervise shifts.
• Assist in daily staff formation, as well as training and ongoing development.
• Ensure work is carried out in ways that minimize risks to the health and safety of both employees and guests, and maintain compliance with sanitation and safety regulations.
• Facilitate communication between guests, bar staff, supervisors, and managers.
• Be responsive to all guest requests and concerns.
• Maintain safety, health, and environmental policies and procedures.
• Perform other duties as requested by management.
• Participate in additional projects assigned to support broader company initiatives.

Qualifications

• Ability to work in a fast-paced environment with strong stamina and mobility.
• Work schedule varies and will include days, nights, holidays, and weekends; role requires standing and/or walking for extended periods both indoors and outdoors.
• Previous supervisory experience preferred.
• Strong communication skills and comfort working with staff at all levels.
• Familiarity with safety, sanitation standards, and industry best practices.

Working Conditions

• Work is performed in a high-energy hospitality environment that can include loud noise levels, fluctuating temperatures, and periods of high guest volume.
• Extended periods of standing, walking, bending, and reaching are required throughout the shift.
• Duties may include moving between indoor bar areas, outdoor bays, service stations, and upper or lower floors.
• Exposure to cleaning agents, kitchen or bar equipment, and typical workplace hazards associated with food-and-beverage operations.
• Flexible scheduling is required to support business needs, special events, and peak operational hours.
• Ability to stand for long periods and move throughout the venue, including up and down stairs.
• Must be able to lift up to 50 pounds without assistance.

Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.