Front-of-House Lead & Guest Experience Coach

Bonefish Grill; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Job summary

Bonefish Grill in Franklin, TN is seeking a dedicated Front of House Leader to support the management team and uphold brand standards. This role focuses on guiding guest experiences, coaching staff, and maintaining communication between front and back of house.

The ideal candidate is certified in all FOH functions, has prior restaurant leadership, and is authorized to work in the United States. The position offers a benefits package and opportunities for advancement.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.
• Previous experience in the restaurant industry.
• Leadership roles experience preferred.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance).
• Review staffing assignments and lead pre-shift meetings.
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs.
• Perform quality table checks and handle routine Guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Skills

Front-of-house certification

Leadership experience

Customer service excellence

Job description

Bonefish Grill in Franklin, TN is seeking a dedicated Front of House Leader to support the management team and uphold brand standards. This role focuses on guiding guest experiences, coaching staff, and maintaining communication between front and back of house.

The ideal candidate is certified in all FOH functions, has prior restaurant leadership, and is authorized to work in the United States. The position offers a benefits package and opportunities for advancement.