Front-of-House Lead: Elevate Guest Experience & Quality

Outback Steakhouse; Chesapeake (VA); Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401k

Résumé du poste

Outback Steakhouse in the United States seeks a Front-of-House lead to support managers and team members, upholding restaurant standards and ensuring a positive guest experience. The role requires a “whatever it takes” attitude and leadership experience to drive daily quality and consistency.

The position involves coaching front-of-house staff, coordinating pre-shift meetings, participating in events and training, and collaborating with teams to maintain service excellence in a fast-paced

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.
• Previous experience in the restaurant industry.
• Previously held leadership positions.

Responsabilités

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance).
• Review staffing assignments and lead pre-shift meetings.
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs.
• Perform quality table checks and handle routine Guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Connaissances

Front-of-house leadership

Restaurant industry experience

Customer service focus

Certified in FOH functions

Description du poste

Outback Steakhouse in the United States seeks a Front-of-House lead to support managers and team members, upholding restaurant standards and ensuring a positive guest experience. The role requires a “whatever it takes” attitude and leadership experience to drive daily quality and consistency.

The position involves coaching front-of-house staff, coordinating pre-shift meetings, participating in events and training, and collaborating with teams to maintain service excellence in a fast-paced