Front of House Lead — Bakery & Guest Experience

Magnolia Bakery; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Magnolia Bakery in New York is seeking a Front of House Supervisor to lead the team, uphold brand standards, and ensure top-notch customer service. You will work closely with the manager on duty to guide staff, coordinate daily operations, and maintain a welcoming environment for guests.

The role requires supervisory experience, strong communication, and a high-energy, flexible approach to hours, including nights, weekends, and holidays.

Qualifications

• Minimum one year supervising 10+ employees in food service or retail.
• Strong leadership to motivate a diverse team.
• Excellent communication, supervisory and customer service skills.
• Problem solving and quick thinking in busy settings.
• High energy for a fast-paced environment.

Responsibilities

• Direct and motivate front-of-house staff with the manager on duty.
• Maintain open communication with management for smooth operations.
• Assist with scheduling, breaks, and adherence to policies.
• Open and close store procedures, daily routines.
• Provide exceptional customer service in person or by phone.
• Lead by example and foster teamwork across the shift.
• Ensure friendly environment, product knowledge, and service quality.
• Resolve customer issues with urgency and courtesy.
• Create development plans for FOH employees.

Skills

Supervisory experience

Leadership

Communication

Problem solving

Fast paced

Policy adherence

Flexible hours

Job description

Magnolia Bakery in New York is seeking a Front of House Supervisor to lead the team, uphold brand standards, and ensure top-notch customer service. You will work closely with the manager on duty to guide staff, coordinate daily operations, and maintain a welcoming environment for guests.

The role requires supervisory experience, strong communication, and a high-energy, flexible approach to hours, including nights, weekends, and holidays.