Guest Experience & Events Coordinator

Magnolia Operating LLC; New York (NY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

Magnolia Bakery in New York City is seeking a Customer Service Representative to handle guest inquiries for advanced orders and guide options for events. This role is the primary contact for planning and coordinating private and corporate functions, press events, charitable donations, weddings, party favors, and other occasions.

Applicants should demonstrate a strong work ethic, excellent communication, and a hospitable demeanor, with meticulous order management in a fast-paced store setting.

Qualifications

• Excellent communication and guest-relations skills.
• Ability to work in a fast-paced environment.
• Accurate order entry and event coordination capabilities.

Responsibilities

• Answer calls in a friendly, professional manner.
• Enter orders for customers and ensure pickups and deliveries are ready on time.
• Coordinate and communicate “special” orders with management.
• Assist customers in selecting baked goods for occasions.
• Track order information and ensure Magnolia Bakery standards.
• Handle logistics and transportation/delivery of orders for events.
• Support store-level management and perform required paperwork or training.
• Occasionally serve as counter staff during downtime.

Skills

Communication skills

Work ethic

Positive attitude

Meticulousness

Organized workflow

Job description

Magnolia Bakery in New York City is seeking a Customer Service Representative to handle guest inquiries for advanced orders and guide options for events. This role is the primary contact for planning and coordinating private and corporate functions, press events, charitable donations, weddings, party favors, and other occasions.

Applicants should demonstrate a strong work ethic, excellent communication, and a hospitable demeanor, with meticulous order management in a fast-paced store setting.