Guest Hospitality Host – Front of House

Universal Store; Scottsdale (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

IHOP in Scottsdale, AZ is seeking a friendly Host/Hostess to greet guests, seat them promptly, and help maintain a welcoming dining environment.

Responsibilities include managing waiting lists, answering calls, and ensuring dining areas and restrooms are clean and orderly. No prior experience required; training provided. This role emphasizes courtesy and teamwork in a fast-paced setting.

Qualifications

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• No prior experience or training required.

Responsibilities

• Develop and maintain professional working relationships with IHOP employees and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Skills

Greet guests

Seat guests

Customer service

Communication

Team coordination

Job description

IHOP in Scottsdale, AZ is seeking a friendly Host/Hostess to greet guests, seat them promptly, and help maintain a welcoming dining environment.

Responsibilities include managing waiting lists, answering calls, and ensuring dining areas and restrooms are clean and orderly. No prior experience required; training provided. This role emphasizes courtesy and teamwork in a fast-paced setting.