Guest Experience Concierge

JLL

Cambridge (MA)

On-site

USD 55,000 - 72,000

Full time

4 days ago

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Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Daily Pay for early wage access

Job summary

JLL is seeking a Receptionist in Cambridge, MA, to elevate guest experiences with warm greetings and personalized service. You will act as the hub for visitors, vendors, and employees, upholding hospitality standards while handling badges, data entry, and security procedures.

The role requires strong customer service skills, English proficiency, and proficiency in Google Suite. Schedule is Monday to Friday with standard business hours; compensation reflects market rates for the role in

Qualifications

At least 2 years of customer service experience.
Proficient in Google Suite and able to adapt to new processes quickly.
Excellent organization and communication skills; English required.

Responsibilities

Greet guests with a warm, sincere welcome and maintain a personalized, high-quality service experience.
Serve as the central information hub, connecting visitors and vendors to the right resources or answers.
Maintain hospitality standards and resolve guest concerns promptly and graciously.
Handle data input, badge creation, sign-in tracking, and office visitor management.
Support security procedures, badge onboarding/offboarding, and event-related arrivals.
Assist with on-site events, including check-ins and badge generation, and help ensure a smooth client experience.