Front of House Guest Experience Specialist

Tim Hortons; Fairborn (OH); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Tim Hortons is seeking a Team Member to be the front-line of Exceptional Guest Experience, delivering quality coffee and products with cheerful service in a fast-paced environment. The role emphasizes cleanliness, accurate order handling, and friendly interaction with guests at both the counter and drive-thru.

You will follow freshness standards, ensure accurate orders, and help maintain a welcoming dining area while supporting a team during busy periods.

Responsabilités

• Provides positive first impression through appearance and restaurant cleanliness.
• Ensures Always Fresh procedure for coffee and products.
• Delivers outstanding guest service with friendly attitude and product knowledge.
• Greet guests promptly at front counter and drive-thru with a warm welcome.
• Ensures accuracy of orders by repeating orders and using proper procedures.
• Maintains speed of service to meet guest needs and rush targets.
• Addresses guest concerns with prompt service recovery and courteous handling.

Description du poste

Tim Hortons is seeking a Team Member to be the front-line of Exceptional Guest Experience, delivering quality coffee and products with cheerful service in a fast-paced environment. The role emphasizes cleanliness, accurate order handling, and friendly interaction with guests at both the counter and drive-thru.

You will follow freshness standards, ensure accurate orders, and help maintain a welcoming dining area while supporting a team during busy periods.