Front of House Guest Experience Associate

Tim Hortons; Portsmouth (IA); On-site; USD 15,000 - 21,000; Full time

Job summary

Tim Hortons in Portsmouth, IA is seeking a Team Member to join our Restaurant Front team. You will be the first point of contact delivering exceptional guest experience through quality products and service.

As a Team Member, you will ensure accurate orders, greet guests promptly, maintain cleanliness, and follow health, safety, and sanitation guidelines while upholding Tim Hortons standards. This role offers opportunities for growth and flexible scheduling in a fast-paced environment.

Responsibilities

• Provides visual cues that create a positive first impression through a clean, pressed uniform and a tidy dining area.
• Delivers consistent guest service with a friendly attitude and strong product knowledge.
• Ensures the accuracy of every order by repeating the guest’s order and using drive-thru procedures.
• Greets guests warmly within 5 seconds at front counter and drive-thru.
• Maintains speed of service to meet guests’ needs and rush periods.
• Executes prompt service recovery for guest concerns or complaints.

Job description

Tim Hortons in Portsmouth, IA is seeking a Team Member to join our Restaurant Front team. You will be the first point of contact delivering exceptional guest experience through quality products and service.

As a Team Member, you will ensure accurate orders, greet guests promptly, maintain cleanliness, and follow health, safety, and sanitation guidelines while upholding Tim Hortons standards. This role offers opportunities for growth and flexible scheduling in a fast-paced environment.