Front of House: Guest Experience Leader

Topgolf; Burlingame (CA); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental

Vision

401(k) match

Mental well-being platform

Job summary

Topgolf in Burlingame, CA is seeking a Front of House Manager to lead our guest-facing team and deliver best-in-class service. You will coach team members, drive guest satisfaction, and ensure all areas of the venue run smoothly with open/close duties, hiring, and scheduling.

This role requires a flexible schedule including evenings, weekends, and holidays, along with a focus on coaching, standards, and a positive, high-energy environment that reflects the Topgolf brand.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
• High school diploma or equivalent.
• Must be 21 years of age or older as required by state or local law.
• Ability to obtain required licenses and certifications for your location.

Responsibilities

• Lead the guest experience across front of house.
• Coach and develop front of house team; drive engagement.
• Manage operations including opening/closing, scheduling, and inventory needs.
• Uphold Topgolf standards, culture, safety, and guest satisfaction.

Skills

Guest experience

Team leadership

Operations management

Customer focus

Education

High school diploma or equivalent

Job description

Topgolf in Burlingame, CA is seeking a Front of House Manager to lead our guest-facing team and deliver best-in-class service. You will coach team members, drive guest satisfaction, and ensure all areas of the venue run smoothly with open/close duties, hiring, and scheduling.

This role requires a flexible schedule including evenings, weekends, and holidays, along with a focus on coaching, standards, and a positive, high-energy environment that reflects the Topgolf brand.