Front-of-House Guest Experience Lead

Dash In; La Plata (MD); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Paid Time Off

Paid Community Engagement

Paid Parental Leave

Tuition reimbursement

401(k) with employer match

Healthcare benefits

Pet insurance

Career Growth Opportunities

Employee Discounts

Job summary

A leading retail chain in La Plata, MD is seeking a Guest Experience Supervisor to enhance customer interactions and team performance. Responsibilities include training retail associates, ensuring excellent guest services, and maintaining operational standards. Ideal candidates will have supervisory experience and a strong commitment to customer satisfaction. Join a workplace recognized as one of Fortune's Best Workplaces in Retail and enjoy comprehensive benefits and growth opportunities.

Qualifications

• Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification is a plus.

Responsibilities

• Collaborate with managers to train a high-performing team.
• Ensure smooth front-of-house operations for outstanding guest experiences.
• Proactively interact with guests, addressing questions promptly.

Skills

Multitasking

Problem-solving

Customer service

People skills

Education

High School Diploma or GED

Tools

POS software

Job description

A leading retail chain in La Plata, MD is seeking a Guest Experience Supervisor to enhance customer interactions and team performance. Responsibilities include training retail associates, ensuring excellent guest services, and maintaining operational standards. Ideal candidates will have supervisory experience and a strong commitment to customer satisfaction. Join a workplace recognized as one of Fortune's Best Workplaces in Retail and enjoy comprehensive benefits and growth opportunities.