Guest Experience Leader — Service, Growth & 24/7 Ops

Dash-i; La Plata (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO (Up to 5 weeks)

8 paid holidays

Tuition reimbursement

Health insurance

401(k) with company match

Career advancement opportunities

Employee discounts

Job summary

Dash In is seeking a Guest Experience Manager in La Plata, MD to lead the Front of House team and partner with the Store Manager to deliver an exceptional guest experience. The role emphasizes operational excellence, customer service, and teamwork in a 24/7 retail setting.

You will recruit, train, and coach staff, manage inventory and labor, drive sales, and ensure safety and brand standards while preparing for inspections and maintaining a positive store culture.

Qualifications

• High school diploma or GED required.
• 3+ years of retail, food service, customer service, or operations experience.
• 2+ years of leadership experience.
• Flexible full-time schedule including nights, weekends and overnights.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Recruit, hire, train and coach team members.
• Lead daily Front of House operations.
• Ensure outstanding guest service.
• Maintain inventory and reduce product loss.
• Drive sales while controlling labor and expenses.
• Ensure compliance with company standards and safety procedures.
• Prepare for and complete third-party inspections.
• Build a positive, engaging team culture.

Skills

Leadership

Customer service

Communication

Team development

Sales focus

Operations experience

Education

High school diploma or GED

Associate's or Bachelor's degree

ServSafe certification

Tools

POS systems

Job description

Dash In is seeking a Guest Experience Manager in La Plata, MD to lead the Front of House team and partner with the Store Manager to deliver an exceptional guest experience. The role emphasizes operational excellence, customer service, and teamwork in a 24/7 retail setting.

You will recruit, train, and coach staff, manage inventory and labor, drive sales, and ensure safety and brand standards while preparing for inspections and maintaining a positive store culture.