Front of House Guest Experience Host

Universal Store; Sapulpa (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

IHOP in Sapulpa, Oklahoma is seeking a friendly host/greeter to welcome guests, seat them promptly, and help maintain a smooth dining room flow. The role involves greeting guests, managing seating rotations, assisting with To Go orders, and upholding IHOP’s cleanliness and uniform standards.

No prior experience required; training will be provided. This on-site position emphasizes strong guest service, teamwork, and a positive, welcoming demeanor.

Qualifications

• No prior experience or training required.

Responsibilities

• Greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available.
• Develop and maintain professional relationships with IHOP employees and guests.
• Rotate station seating to ensure quality guest service.
• May handle guest complaints, inquire about the dining experience quality, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Job description

IHOP in Sapulpa, Oklahoma is seeking a friendly host/greeter to welcome guests, seat them promptly, and help maintain a smooth dining room flow. The role involves greeting guests, managing seating rotations, assisting with To Go orders, and upholding IHOP’s cleanliness and uniform standards.

No prior experience required; training will be provided. This on-site position emphasizes strong guest service, teamwork, and a positive, welcoming demeanor.