Guest Experience Host – Quick Seating & Friendly Service

Universal Store; Mustang (OK); On-site; USD 12,000 - 18,000; Full time

Job summary

IHOP in Mustang, OK is seeking a friendly host/hostess to greet guests promptly and seat them as tables become available. You will rotate stations, manage waiting lists, and assist with To Go orders while upholding IHOP service standards.

No prior experience is required; strong English reading/writing and ability to stand for long periods are expected. You will work in a fast-paced restaurant environment with teamwork and reliable attendance.

Qualifications

• No prior experience or training required.
• Ability to read and write English, to understand guest checks and safety labels.
• Ability to perform basic math operations.
• IHOP uniform and appearance standards followed.

Responsibilities

• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.
• Develop and maintain professional relationships with IHOP employees and guests.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.

Job description

IHOP in Mustang, OK is seeking a friendly host/hostess to greet guests promptly and seat them as tables become available. You will rotate stations, manage waiting lists, and assist with To Go orders while upholding IHOP service standards.

No prior experience is required; strong English reading/writing and ability to stand for long periods are expected. You will work in a fast-paced restaurant environment with teamwork and reliable attendance.