Front-of-House Events & Guest Experience Lead

Cypress-Fairbanks ISD; Cypress (TX); On-site; USD 69,000 - 84,000; Full time

Job summary

Cypress-Fairbanks ISD in Cypress, TX seeks a VPAC Front-of-House Manager to lead guest services for the Visual & Performing Arts Center, coordinating event readiness and supervising staff during district and external events.

You will work across operations, ticketing, concessions, and event coordination to ensure seamless execution, maintain high service standards, and provide on-site leadership as MOD when assigned.

Qualifications

• Bachelor’s degree preferred (Business, Hospitality, Event Management, or related field).
• Equivalent combination of education and experience may be considered.
• Strong leadership, customer service, and organizational skills.
• Ability to manage multiple events and priorities simultaneously.
• Knowledge of event operations, front-of-house procedures, and venue management.
• Ability to read event diagrams, BEOs, and room layouts.
• Proficiency in Microsoft Office; scheduling software experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate front-of-house operations for VPAC events.
• Review event details, staffing plans, and operational needs prior to events.
• Conduct event walkthroughs to ensure setup accuracy and readiness.
• Assist with scheduling and communication of event details to departments.
• Ensure staffing, equipment, and service needs are met prior to event start.
• Oversee ushers, ticketing, and front-of-house staff.
• Serve as lead on-site guest services contact during events.
• Ensure adherence to customer service standards and district policies.
• Train, mentor, and evaluate front-of-house staff.
• Provide high-quality customer service to patrons, clients, staff, and promoters.
• Liaise between clients, internal departments, and event staff.
• Resolve guest concerns and service issues professionally.
• Maintain a welcoming, safe, and accessible environment for patrons.
• Assist with production meetings and planning sessions.
• Support coordination of staffing needs and event timelines.
• Collaborate on execution strategies with event coordinators.

Skills

Leadership

Customer Service

Organizational Skills

Event Operations

Venue Management

Communication

Problem Solving

Microsoft Office

Scheduling Software

Education

Bachelor’s degree preferred

Equivalent combination of education and experience

Tools

Microsoft Office

Scheduling Software

Job description

Cypress-Fairbanks ISD in Cypress, TX seeks a VPAC Front-of-House Manager to lead guest services for the Visual & Performing Arts Center, coordinating event readiness and supervising staff during district and external events.

You will work across operations, ticketing, concessions, and event coordination to ensure seamless execution, maintain high service standards, and provide on-site leadership as MOD when assigned.