Front of House Director - Lead, Develop & Delight Guests

Chick-fil-A; Ocean Township (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Engaging Leadership Environment

Work-Life Balance

Professional Development

Experienced Leadership Support

Career Growth Pathways

Scholarship Opportunities

Field Talent & Training Opportunities

Free Meals & Discounts

Competitive Pay

Job summary

The Front of House Director at Chick-fil-A Ocean Township leads strategy, development, and performance of all FOH operations, driving guest satisfaction and financial stewardship. This role builds systems and a culture where Team Members grow and succeed.

You will mentor leaders, coach teams, manage labor and costs, and ensure safety and service standards across all channels, while upholding Chick-fil-A's CARE and CORE VALUES.

Qualifications

• Proven leadership experience coaching and developing leaders.
• Strong knowledge of Chick-fil-A operational standards and Core 4.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and execute FOH strategies aligned with Chick-fil-A’s Critical Success Factors: Leadership, Talent, Financial Stewardship, Sales & Brand Growth, and Customer Experience.
• Coach and grow Team Leaders and Team Members through clear expectations, accountability, and leadership development.
• Design, optimize, and maintain systems that drive seamless FOH operations, consistent service, and efficient performance across all sales channels.
• Manage FOH labor, food, and operational costs; conduct safe and till audits; use reporting tools to drive profitability and efficiency while supporting high service standards.
• Ensure FOH teams consistently deliver Chick-fil-A’s Core 4, Second-Mile Service, and Winning Hearts Every Day strategy, providing exceptional guest satisfaction and efficient, timely service.
• Innovate and adapt systems, policies, and practices to improve efficiency, guest satisfaction, and team engagement.
• Work closely with the Operator, Directors, and leadership team to align goals, share best practices, and contribute to organization‑wide strategy.
• Maintain safety, sanitation, and quality assurance standards; ensure compliance with third‑party inspections.

Skills

Leadership

Communication

Budgeting

Organization

Strategic thinking

Job description

The Front of House Director at Chick-fil-A Ocean Township leads strategy, development, and performance of all FOH operations, driving guest satisfaction and financial stewardship. This role builds systems and a culture where Team Members grow and succeed.

You will mentor leaders, coach teams, manage labor and costs, and ensure safety and service standards across all channels, while upholding Chick-fil-A's CARE and CORE VALUES.