Front of House Day Time Supervisor

Sullivanscastleisland; Hanover (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match up to 3%

Profit sharing where eligible

Free parking

Collaborative work environment

Work-life balance

Career advancement opportunities

Job summary

Sullivanscastleisland is seeking a Front of House Supervisor to guide and mentor the FOH team, ensuring every guest interaction reflects our Top 5 Brand Framework.

You will open the FOH, manage assignments, provide leadership on the floor, support servers, monitor service flow, and uphold service standards. Compensation includes $20-$23 per hour, with 401(k) and perks that promote balance and collaboration.

Qualifications

• Previous restaurant FOH supervisory experience.
• Strong understanding of restaurant service and FOH operations & POS systems.
• Strong communications and leadership skills.
• Reliable, organized, and able to maintain consistent presence on the floor.
• Able to prioritize and make sound decisions in a fast-paced environment.
• Comfortable giving direction and holding team members accountable to established standards.
• Hands-on approach, collaborative team player.
• Serve Safe certified or retaining certification upon hire.

Responsibilities

• Open the FOH and ensure the restaurant is fully prepared for service.
• Manage FOH assignments and priorities based upon the direction of the GM.
• Provide a steady, visible leadership presence throughout the shift.
• Support servers and FOH staff throughout shifts, assisting with POS questions and issues.
• Monitor service flow and food expo, step in to support the team during busy periods.
• Help ensure proper execution of service standards, restaurant procedures, and guest service expectations.
• Address routine guest concerns professionally and communicate staffing, service, guest, and operational challenges to GM.

Skills

FOH supervisory experience

FOH operations & POS systems

Communication

Leadership

Organization

Decision making

Team collaboration

Serve Safe certified

Tools

POS systems

Job description

As a Front of House Supervisor, you are the heartbeat of our dining room and service counter. You will guide and mentor our team members to ensure every guest interaction reflects our Top 5 Brand Framework:

• Legacy & Nostalgia: Carry forward four generations of family-run tradition and warm hospitality, making long-time regulars and first-time guests feel equal sense of belonging.
• Community: Celebrate our New England roots by creating a welcoming, family-friendly space where guests see themselves reflected in our brand.
• Comfort & Vibe: Foster a smooth, seamless guest journey and positive floor environment. We live by the formula: Happy Employees + Happy Guests = Best Vibe.
• Food & Drink Excellence: Maintain high standards of consistency, presentation, and speed for all menu items and iconic Sully's Signatures-from our legendary Raspberry Lime Rickeys and thick shakes to local brews and favorite classic fare.

Key Responsibilities

• Open the FOH and ensure the restaurant is fully prepared for service.
• Manage FOH assignments and priorities based upon the direction of the GM. Assignments include designating server sections, side work and other daily FOH responsibilities.
• Provide a steady, visible leadership presence throughout the shift.
• Support servers and FOH staff throughout shifts, assisting with POS questions and issues.
• Monitor service flow and food expo, step in to support the team during busy periods.
• Help ensure proper execution of service standards, restaurant procedures, and guest service expectations.
• Address routine guest concerns professionally and communicate staffing, service, guest, and operational challenges to GM.

Skills & Qualifications

• Previous restaurant FOH supervisory experience.
• Strong understanding of restaurant service and FOH operations & POS systems.
• Strong communications and leadership skills.
• Reliable, organized, and able to maintain consistent presence on the floor.
• Able to prioritize and make sound decisions in a fast-paced environment.
• Comfortable giving direction and holding team members accountable to established standards.
• Ability to work effectively with a hands-on-approach, willing to jump in and help wherever needed. A collaborative team player.
• Serve Safe certified or retaining certification upon hire.

Compensation & Benefits

• HourlyRange: $20-$23, hourly
• Retirement: 401(k) with company match up to 3% and profit sharing where eligible.
• Perks: Reasonable hours with work/life balance, free parking and participating in a truly collaborative work environment.
• Growth: Real opportunities for career advancement within an expanding award-winning brand.