Front of House Shift Supervisor

Ontario Trillium Foundation; Lakewood (WA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Free food

Uniforms provided

Flexible schedules

College scholarships

Advancement and leadership development

Thorough and detailed training

Health insurance

Paid time off

Employee appreciation programs

Paid sick leave

Job summary

Ontario Trillium Foundation is seeking a Front of House Leader to oversee daily restaurant operations, manage shifts, and ensure safety and brand standards. This role requires full availability, weekend work, and proven customer service leadership.

You will coach team members, maintain cleanliness, and drive speed of service while delivering exceptional hospitality. A high school diploma and at least one year of supervisory customer service experience are required, with training provided.

Qualifications

• Full availability, 5 days a week, must open or close at least twice a week.
• High School Diploma.
• At least one year of previous customer service experience.
• At least one year of previous customer service management experience.
• Willing to learn all Front of House positions before leadership.

Responsibilities

• Coordinates and ensures all Customer Service Leader Expectations are completed.
• Manages all shifts, ensuring breaks are in compliance with state and federal law.
• Completes the daily and weekly cleaning checklist.
• Documents performance issues and coaches team members with the approved disciplinary system.
• Prepares for monthly meetings and one-on-ones.
• Completes assignments given by the Front of House Director based on the need of the business.
• Counts Tills and Change fund on a twice-daily basis.
• Performs End of Day tasks.
• Understands and Educates Team Members on brand standards.
• Leads and sets standard for the language and behaviors of hospitality.
• Opens and closes the restaurant in accordance with all safety procedures.
• Maintains restaurant cleanliness in bathrooms, dining room, and parking lot.
• Handles conflict resolution and inputs customer retention into deferred system.
• Achieves and Maintains Speed of Service goals in the restaurant.
• Maintains a clean and food safe operating environment at all times.

Skills

Customer service

Leadership

Team management

Conflict resolution

Education

High School Diploma

Job description

Leadership Requirements

• Full availability, 5 Days a Week, must open or close at least twice a week.
• High School Diploma
• At least one year of previous customer service experience
• At least one year of previous customer service management experience

Applicant must be willing to learn all positions in the Front of House before stepping into leadership responsibilities. Applicant must have previous management experience.

Required Traits

• Demonstrates a sincere passion for hospitality.
• Consistently communicates with honor, dignity, and respect to all areas of the business.
• Identifies & initiates solutions for operational needs in the Front of House
• Effectively coaches Team Members and Leaders in ways which they can improve.
• Has a willingness to receive and apply constructive feedback

Operational Expectations & Tasks

• Coordinates and ensures all Customer Service Leader Expectations are completed.
• Manages all shifts, ensuring breaks are in compliance with state and federal law.
• Completes the daily and weekly cleaning checklist.
• Documents performance issues and coaches team members with the approved disciplinary system.
• Prepares for monthly meetings and one-on-ones
• Completes assignments given by the Front of House Director based on the need of the business.
• Counts Tills and Change fund on a twice-daily basis.
• Performs End of Day tasks
• Understands and Educates Team Members on brand standards.
• Leads and sets standard for the language and behaviors of hospitality.
• Opens and closes the restaurant in accordance with all safety procedures
• Maintains restaurant cleanliness in bathrooms, dining room, and parking lot.
• Handles conflict resolution and inputs customer retention into deferred system.
• Achieves and Maintains Speed of Service goals in the restaurant.
• Maintains a clean and food safe operating environment at all times.

Employee benefits include:

• Up to $10.59 of free food every shift
• Uniforms provided
• Flexible schedules, and we are always closed on Sundays!
• College scholarships
• Advancement and leadership development through a rank up system
• Thorough and detailed training
• Health insurance
• Paid time off
• Employee appreciation programs
• Paid sick leave

Pay Range $23.25-24.25 per hour

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