FRONT OF THE HOUSE TEAM MEMBER

Stonefire Grill, Inc.; Brea (CA); On-site; USD 25,000 - 30,000; Part time

Job summary

A leading restaurant chain in Brea, California is seeking a passionate front-of-the-house Team Member to enhance the dining experience. This role involves supporting the restaurant team, engaging with guests, and maintaining service and sanitation standards. Ideal candidates are positive, organized, and must be at least 16 years old. This is an hourly position with competitive compensation that includes tips.

Qualifications

• Experience in a Fast Casual Restaurant preferred, but not required.
• Must be able to read and speak English.
• At least 16 years of age.
• Able to lift up to 35 pounds and stand for long periods.

Responsibilities

• Support and empower the Restaurant team.
• Engage with guests to exceed expectations.
• Maintain health and sanitation standards.
• Engage with guests to ensure expectations are exceeded.
• Take preorders, enter orders into POSI, and pack equipment/food.
• Adhere to health and sanitation standards and keep the restaurant clean.
• Attend team meetings and contribute improvement ideas.
• Perform other duties as assigned by management.

Skills

Exceptional communication skills

Detail-oriented

Positive attitude

Ability to work in a fast-paced environment

Organized

Detail-oriented

Positive attitude

Fast-paced environment

Tools

POSI

Job description

About the Role

Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member‘s primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations.

Compensation

This role is a non-exempt, hourly position. Starting rate is minimum wage plus tips.

Core Responsibilities

• Is Happy To Serve! Leads through service. Supports and empowers the entire Restaurant team. Demonstrates integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values.
• Maintains and ensures on each shift, that there is a Team and Guest focus while performing responsibilities. This is done by demonstrating Respect and Loyalty to the entire team every shift.
• Understands his/her role as a Restaurant partner and team player with Managers, Heart of the House and Front of the House Team Members, working together to achieve common goals.
• Ensures Points of Service and service standards are maintained throughout the shift through personal interaction with the guests.
• Touches tables and engages with guests to ensure guest expectations are exceeded. Partners with Managers in handling guest recovery interactions.
• Participates in preorder taking, entering orders into POSI, and packing of equipment and food.
• Adheres to all Health Department and sanitation standards and keeps restaurant in clean, comfortable, and inviting state.
• Attends all scheduled team meetings and brings suggestions for improvement.
• Performs other related duties as assigned by the General Manager or other members of the management team.

Leadership & Culture

• Is Happy To Serve and leads through humble service.
• Champions the Culture and Values of the Company.
• Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values.

Requirements

About You

• Experience in a Fast Casual Restaurant preferred, but not required.
• Passionate, fun, positive and results-oriented.
• Organized and detail-oriented.
• Exceptional communication skills. Must be able to read and speak English.
• At least 16 years of age.
• Able to reach, bend, stoop and frequently lift up to 35 pounds. Any lifting over 35 pounds requires team lifting.
• Able to work in a standing position for long periods of time (up to 8 hours on occasion.)
• Able to work in a fast-paced environment.
• Able to hear with