Front of House Associate - POS & Guest Experience

M; Town of Islip (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

MÓGŪ Modern Chinese Kitchen is seeking an Associate, FOH to ensure an outstanding dining experience by greeting guests, taking orders, and processing payments efficiently. You’ll learn and master the POS system and support dine-in or to-go orders, while keeping the dining area clean and inviting.

Ideal candidates have customer service experience, strong attention to detail, and flexibility to work evenings, weekends, and holidays. Join a team focused on flavor-forward, fresh dining experiences.

Qualifications

• Must complete MÓGŪ's training course.
• Proven cashier or customer service experience preferred.
• Strong attention to detail and accuracy.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet customers with a wave and smile as they enter and leave the restaurant.
• Ensure proper cleanliness of the dining room at all times.
• Process all customer transactions including cash and credit card payments accurately.
• Learn and master the POS system.
• Answer customers' questions regarding the menu.
• Deliver all food to dine-in guests.
• Ensure food is prepared correctly and handle incorrect orders with kitchen.
• Maintain a clean and tidy work area and dining area.
• Engage customers consistently in the dining room.

Skills

Cash handling

POS systems

Customer service

Attention to detail

Punctual

Flexible hours

Education

Training course completion

Tools

POS software

Job description

Job Summary:

The Associate, FOH sets the first impression by providing the highest level of service to all customers entering the restaurant. Primary responsibilities include entering orders into MÓGŪ’s Point-of-Sale system (POS), processing cash and credit payments, helping to fulfill the dine-in or to-go orders and ensuring an outstanding dining experience for customers.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Greets customers with a wave and smile as they enter and leave the restaurant.
• Ensures the proper cleanliness of the dining room at all times.
• Accurately process all customer transactions including cash and credit card payments.
• Responsible for learning and mastering the POS system.
• Answers customers' questions regarding the menu.
• Delivers all food to dine-in guests.
• Ensures that food is prepared correctly and returns incorrect or improperly cooked orders to kitchen.
• Staying in motion to assist with other restaurant tasks such as maintaining a clean and tidy work area, cleaning the dining area.
• Constantly engaging customers in the dining room.
• Ensure customers and 3PD drivers receive the correct bags.
• Ensure all soda is pulled up neatly with labels facing outwards.
• Adhere to the company uniform policy.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Proven working experience as a cashier or customer service recommended.
• Strong attention to detail.
• Must be punctual, trustworthy and honest.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent interpersonal, listening and customer service skills
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to operate point-of-sale systems.
• Basic mathematical skills.

Education and Experience:

• Must successfully complete MÓGŪ’s training course.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 15 pounds.

MÓGŪ Modern Chinese Kitchen is a pioneer in using smart tech and air-baking techniques to change the future of Chinese cuisine. We are flavor-forward, ingredient-conscious, and freshness-obsessed!