Front of House Associate - Guest Experience & Service

Sky Asian Fusion; Leander (TX); On-site; USD 15,000 - 19,000; Full time

Job summary

Sky Asian Fusion is seeking a Front of House Team Member to greet guests, seat them, and ensure a smooth dining experience in Ocala, FL. The role emphasizes prompt, professional, and friendly service in a busy restaurant environment.

Responsibilities include coordinating with kitchen/bar, managing orders in the POS, and handling payments securely, while maintaining high standards of cleanliness and guest satisfaction.

Qualifications

• Proven experience in hospitality environment.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with high standards of cleanliness.
• Ability to work in a fast-paced environment.
• Familiarity with POS systems and handling payments.
• Willing to work evenings, weekends, and holidays.
• Commitment to health and safety guidelines.
• Eagerness to learn and grow within hospitality.

Responsibilities

• Greet and seat guests, provide menus, answer questions.
• Coordinate with kitchen/bar for smooth service.
• Stay informed about menu offerings and seasonal changes.
• Clear, clean, and reset tables promptly.
• Process cash, credit cards, and mobile payments securely.
• Enter dine-in, to-go, and delivery orders into POS accurately.
• Answer guests' questions about menu items and allergies.
• Resolve complaints with empathy and professionalism.
• Support teammates and maintain a positive work environment.

Skills

Hospitality experience

Communication

Organization

Attention to detail

Fast-paced adaptability

Math skills

POS familiarity

Shift flexibility

Safety compliance

Learning mindset

Tools

POS systems

Job description

Job Opening: Front of House (FOH) Team Member

Job Description

Sky Asian Fusion is excited to announce a career opportunity for a diligent and customer-focused individual to join our team as a Front of House (FOH) Team Member. Located at the heart of our bustling restaurant, this full-time position plays a crucial role in shaping the dining experience of our guests. If you have a passion for hospitality and are committed to providing outstanding service, we encourage you to apply.

This position is based in our dynamic restaurant environment in Ocala, FL, and is not eligible for remote work. The ideal candidate for the Front of House Team will be responsible for ensuring that each guest receives prompt, professional, friendly, and courteous service. By joining our team, you will become part of a family that strives to create memorable experiences for both guests and team members alike.

Duties and Responsibilities

• Greet and seat guests upon arrival, providing them with menus and answering any initial questions.
• Coordinate with the kitchen and bar staff to ensure smooth service and timely preparation of orders.
• Stay informed about the current menu offerings, including any seasonal specials or changes.
• Ensure tables are cleared, cleaned, and properly set for new guests in a timely and efficient manner.
• Handle guest transactions including the processing of cash, credit cards, and mobile payments securely while keeping an organized cash drawer.
• Accurately enter dine-in, to-go, and delivery orders into the restaurant's POS system, ensuring any modifications are communicated effectively.
• Answer guests' questions regarding menu items, potential food allergies, and seasonal promotions with informed and thoughtful answers.
• Double-check orders for accuracy and proper packaging before handing them over to guests or delivery personnel.
• Resolve guest complaints with empathy and professionalism, ensuring their concerns are addressed satisfactorily.
• Support other team members and engage in collaborative efforts to maintain a positive work environment.

Requirements

• Proven experience in a hospitality environment, particularly in a similar role within a restaurant or café.
• Exceptional communication and interpersonal skills to interact effectively with guests and team members.
• Strong organizational skills with the ability to multitask and manage time efficiently.
• Detail-oriented with a focus on providing high-quality service and maintaining standards of cleanliness and presentation.
• Ability to work effectively in a fast-paced environment, staying calm under pressure.
• Basic mathematics and financial management skills to handle transactions accurately.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Familiarity with point-of-sale (POS) systems and general comfort with technology.
• Commitment to adhering to health and safety guidelines to maintain a safe environment for both guests and staff.
• Eagerness to learn and grow within the hospitality field, taking on additional responsibilities as needed.