Front-Line Wellness Advocate & Patient Success Coordinator

Penrose & Associates Physical Therapy; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Penrose Physical Therapy is seeking a wellness advocate who builds relationships and helps patients understand how investing in health now can reduce pain later. You’ll be the welcoming face, guiding patients through options, schedules, and billing with confidence across EMRs, CRMs, and collaboration tools.

This role emphasizes hospitality, education, and proactive outreach to grow patient engagement and referrals in a fast-paced clinic environment in Washington.

Qualifications

• Background in sales, medical office coordination, or high-volume customer service.
• Ability to explain out-of-pocket costs and handle objections with confidence.
• Ability to verify insurance benefits, understand authorizations, and communicate billing clearly.
• Experience scheduling and working across EMR/CRM and cloud tools.

Responsibilities

• Be the face and voice of Penrose: welcome patients warmly, build relationships, and encourage repeat visits.
• Educate patients on cash-pay wellness packages, regenerative therapies, and concierge options.
• Own the schedule; fill gaps, manage waitlists, and coordinate across EMR/CRM platforms.
• Verify benefits, process authorizations, collect payments, and keep receivables clean.
• Cultivate leads by calling/texting new clients and connecting them to the right services.

Skills

Sales experience

Customer service

Medical office coordination

Insurance verification

Tools

EMR systems

CRM systems

Google Docs

Team chat tools

Job description

Penrose Physical Therapy is seeking a wellness advocate who builds relationships and helps patients understand how investing in health now can reduce pain later. You’ll be the welcoming face, guiding patients through options, schedules, and billing with confidence across EMRs, CRMs, and collaboration tools.

This role emphasizes hospitality, education, and proactive outreach to grow patient engagement and referrals in a fast-paced clinic environment in Washington.