Patient Care Coordinator

Penrose & Associates Physical Therapy; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Penrose Physical Therapy is seeking a wellness advocate who builds relationships and helps patients understand how investing in health now can reduce pain later. You’ll be the welcoming face, guiding patients through options, schedules, and billing with confidence across EMRs, CRMs, and collaboration tools.

This role emphasizes hospitality, education, and proactive outreach to grow patient engagement and referrals in a fast-paced clinic environment in Washington.

Qualifications

• Background in sales, medical office coordination, or high-volume customer service.
• Ability to explain out-of-pocket costs and handle objections with confidence.
• Ability to verify insurance benefits, understand authorizations, and communicate billing clearly.
• Experience scheduling and working across EMR/CRM and cloud tools.

Responsibilities

• Be the face and voice of Penrose: welcome patients warmly, build relationships, and encourage repeat visits.
• Educate patients on cash-pay wellness packages, regenerative therapies, and concierge options.
• Own the schedule; fill gaps, manage waitlists, and coordinate across EMR/CRM platforms.
• Verify benefits, process authorizations, collect payments, and keep receivables clean.
• Cultivate leads by calling/texting new clients and connecting them to the right services.

Skills

Sales experience

Customer service

Medical office coordination

Insurance verification

Tools

EMR systems

CRM systems

Google Docs

Team chat tools

Job description

Job Description

Job Description

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

We're not looking for someone to just answer phones and check people. We're looking for a wellness advocate and relationship builder — someone who genuinely believes that people don't have to live with pain, and who gets excited helping a patient understand why investing in their health now is worth it. You arrive with warm and look forward to helping the community live their best lives. We are on a mission to help people in their 70s feel like they are 50!

Who we are

Penrose Physical Therapy is a two-time "Best of South Sound" award-winning clinic in Lacey, WA. We've been transforming lives since 2007 — helping people go from barely walking to thriving — and we're growing fast. We're expanding into regenerative therapies and wellness services including Shockwave, EMTT, Stimpod, red light therapy, PEMF, and infrared sauna. Our patients invest in their health and we help them get real, lasting results.

This is a front-line position with real impact.

What you'll actually do

• Be the face and voice of Penrose: Welcome patients with genuine warmth, make them feel at home, and build relationships that keep them coming back — and referring their friends. You love hospitality and have the gift of lighting up a room!
• Educate and guide patients through their options: Answer questions about our cash-pay wellness packages, regenerative therapy add-ons, and Medicare Concierge fees — with confidence and zero apology. You believe in this and it shows. We have a Director of Sales and Regenerative therapies that does the bulk of the explanation but you need to be prepared for questions and answers.
• Own the schedule and keep it full at all times and respond to patient's and provider's messages quickly: Keep our providers' schedules full and efficient. You immediately work at filling the gaps. Work the waitlist, follow up on leads, minimize cancels, and book free consultations that convert. Confidently work in multiple platforms: EMRs, CRMs, and team chat applications, and Google docs.
• Handle insurance and billing with confidence: Verify benefits, process authorizations, collect patient payments, and keep accounts receivable clean. You don't let money fall through the cracks.
• Cultivate leads and support growth: Call and text new leads, listen for what they truly need, and connect them to the right services. You're not pushy — you're genuinely helpful, and that's what makes you great at this.

You're the right fit if you

• Have a background in sales, medical office coordination, or high-volume customer service
• Are comfortable explaining out-of-pocket costs and holding your ground when a patient pushes back
• Can verify insurance benefits, understand authorizations, and communicate billing clearly to patients, work in multiple platforms like EMR and CRM and Google drive and Claudeai.
• Light up when you get to help someone understand they don't have to live with pain even if that means out of pocket expenses to achieve their goals
• Are highly organized, thrive in a fast-paced environment, and never let a follow-up slip
• Have 2+ years in a medical or service environment, and can give specific examples of how you've kept schedules full and how you like to educate clients on their options and what would best suit their goals