Front-Line Operations Admin & Customer Support

McNICHOLS CO.; Kennesaw (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Quarterly incentives

Health benefits

401k matching

PTO 15 days

Life insurance

Disability insurance

Wellness programs

Financial health benefits

Job summary

McNICHOLS CO. in Kennesaw, GA is seeking an Administrative Assistant to provide organized administrative support across daily branch and operations activities. You will coordinate communications, maintain order and work-order records, support shipping processes, and assist customers and visitors in a fast-paced environment.

This role requires comfort working between an office setting and the warehouse floor, collecting and delivering information to keep operations moving smoothly.

Qualifications

• 1+ years administrative, customer service, office, logistics, manufacturing, or related support experience preferred.
• Working knowledge of Microsoft Outlook, Excel, Word, PDF tools, shared inboxes, and business systems; ability to learn order-management and operations platforms.
• Clear and professional written and verbal communication skills, with the judgment to route urgent or sensitive matters appropriately.
• Ability to manage frequent interruptions, prioritize multiple requests, maintain details, meet deadlines, and follow tasks through completion.

Responsibilities

• Greet customers, drivers, vendors, and visitors; answer routine questions; route requests promptly; and provide professional front-line service.
• Monitor shared inboxes and phone lines, prepare routine reports and updates.
• Follow up with internal teams, carriers, vendors, and customers.
• Enter and maintain accurate notes, dates, purchase-order details, carrier information, backorder status, and other approved changes in company systems.
• Coordinate carrier calls, pickups, and related shipping documentation.
• Research order status; identify discrepancies or delays.
• Work closely with Sales, Operations, Shipping, Fabrication, Receiving, Accounting, and other support teams to keep work moving and information current.
• Assist with mail, supplies, filing, branch events, returned items, data entry, and other routine administrative needs as assigned.
• Follow established procedures, verify information before processing, maintain organized records, and escalate exceptions involving transactions, material, payments, or compliance documents.

Skills

MS Office proficiency

Communication

Multitasking

Customer service

Time management

Tools

Outlook

Excel

Word

PDF tools

Order management systems

Job description

McNICHOLS CO. in Kennesaw, GA is seeking an Administrative Assistant to provide organized administrative support across daily branch and operations activities. You will coordinate communications, maintain order and work-order records, support shipping processes, and assist customers and visitors in a fast-paced environment.

This role requires comfort working between an office setting and the warehouse floor, collecting and delivering information to keep operations moving smoothly.