Front Entry Safety & Customer Experience Associate

Meijer Inc.; Center Line (MI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. in Michigan is seeking a Loss Prevention Associate to help keep customers safe and deter theft at the front entry and sales floor. You will engage with customers professionally, monitor activity, and coordinate with team members to address incidents.

The role emphasizes quick response to alerts, clear communication, and the use of available technology to document events, while maintaining a welcoming shopping environment for guests.

Qualifications

• High school graduate or equivalent.
• 1-2 years of customer service experience or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to actively move throughout work area for long periods of time.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new technology solutions.
• Ability to use technology to document and communicate incidents.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work successfully with conflict.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations.
• Prevent theft through an active presence and engagement with customers entering and exiting.
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms.
• Reduce store disruption following de-escalation and negotiation techniques.
• Document and communicate theft, safety, and alarm activity incidents.

Skills

Customer service

Asset protection

Clear communication

De-escalation techniques

Negotiation skills

Conflict handling

Technology literacy

Observation skills

Education

High school diploma or equivalent

Tools

Security technology

Job description

Meijer Inc. in Michigan is seeking a Loss Prevention Associate to help keep customers safe and deter theft at the front entry and sales floor. You will engage with customers professionally, monitor activity, and coordinate with team members to address incidents.

The role emphasizes quick response to alerts, clear communication, and the use of available technology to document events, while maintaining a welcoming shopping environment for guests.