Front End Team Lead — Day & Night Shifts

Wegmans; Leesburg (VA); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Overtime pay eligibility

Health benefits

401(k) with company match

Scholarship program

LiveWell program

Resumo da oferta

Wegmans in Leesburg is seeking entry-level leaders to coordinate and supervise daily customer service operations and support store management duties. This role involves day and night coverage, acting as a liaison among departments and guiding a growing team toward excellent service.

You will partner with department management to optimize checkout efficiency, supervise training, and participate in special projects that strengthen the company culture and community presence.

Qualificações

• Customer service experience, preferably in a food service, grocery or retail setting.
• Proven ability to multi-task and handle interruptions in a fast-paced environment.
• Computer skills.

Responsabilidades

• Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis.
• Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
• Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
• Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
• Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
• Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Conhecimentos

Customer service

Multi-tasking

Computer skills

Ferramentas

POS systems

Descrição da oferta de emprego

Wegmans in Leesburg is seeking entry-level leaders to coordinate and supervise daily customer service operations and support store management duties. This role involves day and night coverage, acting as a liaison among departments and guiding a growing team toward excellent service.

You will partner with department management to optimize checkout efficiency, supervise training, and participate in special projects that strengthen the company culture and community presence.