Front End Team Leader: Customer Experience & Leadership

Ollie's Bargain Outlet; Newark (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision/RX

401K with match

Employee discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Newark, OH is seeking a Retail Front End Team Leader to oversee the front-end operations and to build a team passionate about merchandise and customer experience.

You will supervise associates, manage schedules, support payroll, and lead safety meetings. The role requires a high school diploma, 1–2 years of supervisory experience with a mid-size retailer, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid-size to large retailer.
• Schedule flexibility to work evenings, weekends and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Newark, OH is seeking a Retail Front End Team Leader to oversee the front-end operations and to build a team passionate about merchandise and customer experience.

You will supervise associates, manage schedules, support payroll, and lead safety meetings. The role requires a high school diploma, 1–2 years of supervisory experience with a mid-size retailer, and flexibility to work evenings, weekends, and holidays.