Front-End Team Leader: Lead Customer Experience & Growth

Ollie's Bargain Outlet; Cleveland (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

401K with immediate vesting

20% associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Cleveland is seeking a Retail Front End Team Leader to supervise the front-end operations and lead a team dedicated to delivering a positive customer experience. The role entails managing payroll, scheduling, and performance, while driving pricing accuracy and merchandising execution.

The ideal candidate will have 1–2 years of supervisory experience at a mid- to large-size retailer and a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Scheduling flexibility

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Cleveland is seeking a Retail Front End Team Leader to supervise the front-end operations and lead a team dedicated to delivering a positive customer experience. The role entails managing payroll, scheduling, and performance, while driving pricing accuracy and merchandising execution.

The ideal candidate will have 1–2 years of supervisory experience at a mid- to large-size retailer and a high school diploma or equivalent.