Front-End Team Lead, Retail & Customer Experience

Winners Merchants International, L.P.; East Hartford (CT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Dental insurance

Paid holidays

Job summary

Winners Merchants International, L.P. is seeking a front-end leader to oversee Associates, ensuring a positive customer experience and effective loyalty program promotion. You will train staff, manage POS coverage, and coordinate breaks while maintaining store standards and safety.

Ideal candidates bring retail experience with leadership exposure, strong merchandising know-how, and excellent communication. This role offers a dynamic, customer-focused environment with opportunities for growth in

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Communication

Teamwork

Training

Multitasking

Attention to detail

Tools

POS system

Job description

Winners Merchants International, L.P. is seeking a front-end leader to oversee Associates, ensuring a positive customer experience and effective loyalty program promotion. You will train staff, manage POS coverage, and coordinate breaks while maintaining store standards and safety.

Ideal candidates bring retail experience with leadership exposure, strong merchandising know-how, and excellent communication. This role offers a dynamic, customer-focused environment with opportunities for growth in