Front-End Team Lead: Member Services & Operations

Sam's West, Inc.; Waterloo (IA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education program

Employee discounts

Job summary

Sam's Club in Waterloo, IA is hiring for a front-end supervisor role. You will supervise associates, train on procedures, and model service approaches to resolve member issues per company guidelines. You will support membership processing and banner operations while promoting club merchandise and services.

The position emphasizes member satisfaction, sales events, and adherence to Open Door Policy. Benefits include health, retirement plans, and education programs through Live Better U.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register)
• AND 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates and training on processes and procedures
• Provide member service and assist with memberships, purchases, and credit accounts
• Handle claims, returns, and merchandise zoning; maintain cleanliness and organization of the club
• Communicate goals, feedback, and openness policies; support recruiting, scheduling, and coaching

Skills

Retail experience

Customer service experience

18 years or older

Job description

Sam's Club in Waterloo, IA is hiring for a front-end supervisor role. You will supervise associates, train on procedures, and model service approaches to resolve member issues per company guidelines. You will support membership processing and banner operations while promoting club merchandise and services.

The position emphasizes member satisfaction, sales events, and adherence to Open Door Policy. Benefits include health, retirement plans, and education programs through Live Better U.