Front-End Team Lead - Member Services & Operations

Sam's East, Inc.; Garland (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

401(k) and company-paid life insurance

Paid time off and family leave

Disability and employee discounts

Education benefits

Job summary

Sam's Club in Garland, TX seeks a supervisor to assist management with supervising associates, assigning duties, and guiding member service approaches to resolve complaints per policy. You will promote memberships, process memberships and credit accounts, and assist customers at checkout to ensure a smooth shopping experience.

The role offers an hourly wage ranging from $21.00 to $29.00 plus benefits, with opportunities to contribute to store operations while maintaining compliance and high

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervising associates and assigning duties.
• Provide direction and feedback and train on processes and procedures.
• Promote membership, process memberships, upgrades and credit accounts.
• Help customers with purchases, guidance on self-checkout, and locating items.
• Ensure compliance with policies, maintain accuracy in cash handling and records.

Skills

Retail experience

Front-end equipment operation

Customer service

Job description

Sam's Club in Garland, TX seeks a supervisor to assist management with supervising associates, assigning duties, and guiding member service approaches to resolve complaints per policy. You will promote memberships, process memberships and credit accounts, and assist customers at checkout to ensure a smooth shopping experience.

The role offers an hourly wage ranging from $21.00 to $29.00 plus benefits, with opportunities to contribute to store operations while maintaining compliance and high