Front End Team Lead - Growth & Customer Experience

Ollie's Bargain Outlet, Inc.; Gallatin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Career growth

Employee discount 20%

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. in Gallatin, TN, seeks a Retail Front End Team Leader to lead the front-end operations and deliver an outstanding customer experience.

You’ll oversee standards, help manage payroll budgets and banking, lead safety meetings, hire and develop associates, support merchandising, and ensure pricing accuracy. This role requires a high school diploma and 1–2 years of supervisory experience with a mid- to large-size retailer.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front‑end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign‑up and membership.
• Lead monthly safety meetings and ensure follow‑up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Scheduling

Store operations

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. in Gallatin, TN, seeks a Retail Front End Team Leader to lead the front-end operations and deliver an outstanding customer experience.

You’ll oversee standards, help manage payroll budgets and banking, lead safety meetings, hire and develop associates, support merchandising, and ensure pricing accuracy. This role requires a high school diploma and 1–2 years of supervisory experience with a mid- to large-size retailer.