Retail Front End Leader: Customer Experience & Growth

Ollie's Bargain Outlet, Inc.; Rothschild (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage after 90 days

401K with match

Career growth

Associate discount 20%

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to supervise front-end operations and lead a sales team focused on delivering an excellent customer experience. You will manage daily tasks, payroll considerations, and merchandising updates while fostering associate development and safety.

A high school diploma and 1–2 years of supervision in retail are required. Evenings, weekends, and holidays are required.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience in a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Leadership

Customer service

Teamwork

Scheduling

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to supervise front-end operations and lead a sales team focused on delivering an excellent customer experience. You will manage daily tasks, payroll considerations, and merchandising updates while fostering associate development and safety.

A high school diploma and 1–2 years of supervision in retail are required. Evenings, weekends, and holidays are required.