Front End Team Lead - Drive Sales & Service

Ollie's Bargain Outlet, Inc.; Bartlesville (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX after

401K with immediate vesting and strong

Strong career growth & talent culture

20% Associate discount on all Ollie's'

Voluntary benefits

Job summary

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to lead the entire front-end operation and develop a team passionate about delivering a great customer experience. Responsibilities include associate development, customer service, asset protection, and store maintenance.

The role involves managing payroll budgets, driving pricing updates, and coordinating hires to meet staffing goals while ensuring a high standard of operation and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team player

Caring

Value obsessed

Committed

Growing

Real

Education

High school diploma or equivalent

Job description

Ollie's Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to lead the entire front-end operation and develop a team passionate about delivering a great customer experience. Responsibilities include associate development, customer service, asset protection, and store maintenance.

The role involves managing payroll budgets, driving pricing updates, and coordinating hires to meet staffing goals while ensuring a high standard of operation and customer satisfaction.