Front End Team Lead: Elevate Customer Experience

Ollie's Bargain Outlet; Winchester (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

20% Associate discount on all Ollie’s

401K with immediate vesting match

Vast array of voluntary benefits

Job summary

Ollie’s Bargain Outlet in Winchester, VA is seeking a Retail Front End Team Leader to manage the full front-end operation and lead a sales team dedicated to a great customer experience.

You will oversee daily tasks, payroll considerations, safety actions, and staffing, while supporting merchandising and pricing updates. The role requires a positive, team-oriented approach and flexibility to work varied shifts.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Winchester, VA is seeking a Retail Front End Team Leader to manage the full front-end operation and lead a sales team dedicated to a great customer experience.

You will oversee daily tasks, payroll considerations, safety actions, and staffing, while supporting merchandising and pricing updates. The role requires a positive, team-oriented approach and flexibility to work varied shifts.