Front End Team Leader - Lead & Elevate Customer Experience

Ollie's Bargain Outlet; Martinsville (VA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401K match

Employee discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Martinsville, VA is seeking a Retail Front End Team Leader to oversee the store's front-end operations and guide a passionate sales team focused on delivering an outstanding customer experience. You will manage payroll budgets, assist with hiring and scheduling, support pricing updates, lead safety meetings, and drive associate development and performance.

This role requires a high school diploma, 1–2 years of supervisory experience, and a flexible schedule including

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Customer service

Leadership

Team player

Schedule flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Martinsville, VA is seeking a Retail Front End Team Leader to oversee the store's front-end operations and guide a passionate sales team focused on delivering an outstanding customer experience. You will manage payroll budgets, assist with hiring and scheduling, support pricing updates, lead safety meetings, and drive associate development and performance.

This role requires a high school diploma, 1–2 years of supervisory experience, and a flexible schedule including