Front-End Team Lead: Elevate Customer Experience

The Kroger Co.; Monroe (WI); Sur place; USD 22 000 - 32 000; Plein temps

Résumé du poste

The Kroger Co. in Monroe, Wisconsin is seeking a Front-End Supervisor to lead the day-to-day operations of the front-end department and deliver outstanding customer experiences.

You will supervise associates, uphold store standards, and model Kroger’s core values in every interaction. Responsibilities include scheduling, budgeting support, promoting teamwork, executing promotions, and maintaining a welcoming environment for customers.

Qualifications

• Must possess strong communication and math skills
• Ability to remain calm in stressful situations
• Retail or customer service experience required
• Front-end supervision experience preferred

Responsabilités

• Promote trust and respect among associates.
• Communicate information to associates about company, department, and job specifics.
• Collaborate with associates and promote teamwork to achieve store goals.
• Create an inviting environment by answering product questions for customers.
• Know products well and suggest suitable items to customers.
• Monitor and control department expenses.
• Manage cash handling and records for the store.
• Schedule front-end associates to ensure adequate coverage.
• Support store management with budgeting, P&L reviews, and action on financial reports.
• Develop and execute a department business plan to achieve results.
• Create and implement promotions with store management.
• Execute the department's promotional plan.
• Stay updated on ads and promotions.
• Monitor department expenses and inventory conditions.
• Plan and supervise inventory processes.
• Train associates on inventory/stocking and ordering systems.
• Adhere to food safety regulations and safety guidelines.
• Enforce safety programs and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents or safety risks.
• Oversee efficient operations of the Front-end.
• Follow all laws and company guidelines.
• Assist management in supervising front-end staff.

Connaissances

Effective communication

Basic math

Stress management

Retail experience

Description du poste

The Kroger Co. in Monroe, Wisconsin is seeking a Front-End Supervisor to lead the day-to-day operations of the front-end department and deliver outstanding customer experiences.

You will supervise associates, uphold store standards, and model Kroger’s core values in every interaction. Responsibilities include scheduling, budgeting support, promoting teamwork, executing promotions, and maintaining a welcoming environment for customers.